Frequently Asked Questions
Shipping & Delivery
How much are the shipping costs and how long does delivery take?
We currently only ship within the Netherlands. Shipping costs are €5.95. Shipping is free for orders over €60. Delivery typically takes 1–5 business days.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number.
What happens if I'm not home when the delivery is made?
If you are unavailable at the time of delivery, the courier will leave a notice. You can then collect the shipment at the nearest pickup location or from a neighbor.
Return & Refund
Can I return an item?
Yes, you have the right to return your order within 14 days of receipt without giving any reason.
How do I get my refund?
Once we have inspected your return, a refund will be processed using your original payment method within 7-10 business days.
Who bears the return costs?
Return shipping costs are generally borne by the customer, except in the case of faulty or damaged products.
Product authenticity & brand
Are the products on Lattafa Europe genuine?
Yes. We are the official main distributor of Lattafa in Europe. All products are 100% original and come directly from the brand.
Are these test products or used goods?
No. All our perfumes are new, in their original packaging, and sealed.
Order & Payment
Which payment methods do you accept?
We accept all common payment methods such as credit card, PayPal, Klarna.
Can I change or cancel my order later?
Please contact our customer service as soon as possible. Changes or cancellations can be made as long as the order hasn't been shipped.
Austria
Germany
Netherlands